Refund policy

Order Processing Time

Please allow up to 15 business days for us to process your order. All orders processed after 3 pm EST will be considered next-business-day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3 pm EST will continue processing on the following business day.)

Lost or Stolen Packages

II Sisters Beauty is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, II Sisters Beauty will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.