Shipping Policy

Policy Page

Welcome to II Sisters Beauty Supply! We're committed to providing you with the best possible shopping experience. Please review our store policies below to ensure a smooth and satisfying experience.

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1. Shipping Policy

Processing Time:

• Orders are typically processed within 3-5 business days after payment is received. Processing times may vary during peak seasons or for customized items.

Shipping Methods & Delivery Times:

• We offer various shipping options through trusted carriers such as [Carrier Names]. Delivery times vary based on your location and the shipping method selected at checkout:
  • Standard Shipping: 7-10 business days
  • Expedited Shipping: 3-5 business days
  • International Shipping: 14-21 business days

Shipping Costs:

• Shipping costs are calculated based on the weight, dimensions, and destination of your order. Any applicable fees will be displayed at checkout.

Tracking Information:

• Once your order has shipped, you will receive an email with tracking information. You can track your package using the provided link.

International Shipping:

• Please note that international orders may be subject to additional customs duties, taxes, and fees upon arrival in your country. These charges are the responsibility of the customer.

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2. Return & Refund Policy

Eligibility for Returns:

• We accept returns on most items within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

Non-Returnable Items:

• Certain items are non-returnable, including but not limited to:
  • Custom-made products
  • Perishable goods (e.g., food, flowers)
  • Digital products

Return Process:

• To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and reason for the return. We will provide you with further instructions.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within [X] business days.

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect.

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3. Exchange Policy

Eligibility for Exchanges:

• We offer exchanges on select items within 14 days of delivery. To be eligible for an exchange, items must be in their original condition and packaging.

Exchange Process:

• To request an exchange, please contact our customer service team at [Customer Service Email] with your order number and details of the item you wish to exchange.

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4. Cancellation Policy

Order Cancellations:

• Orders can be canceled within 72 hours of purchase for a full refund. After this period, orders may have already been processed and shipped.

How to Cancel:

• To cancel an order, please contact us at [Customer Service Email] with your order number and reason for cancellation.

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5. Privacy Policy

Information Collection:

• We collect personal information such as your name, email address, shipping address, and payment details to process your order.

Use of Information:

• Your information is used solely for the purpose of fulfilling your order, improving our services, and communicating with you about your purchase.

Security:

• We implement a variety of security measures to maintain the safety of your personal information. All payment transactions are encrypted and secure.

Third-Party Sharing:

• We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to fulfill your order or comply with the law.

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6. Terms of Service

Acceptance of Terms:

• By using our website and purchasing our products, you agree to the terms and conditions outlined on this page.

Product Availability:

• We strive to ensure all products are in stock; however, availability may change without notice. If a product is out of stock after you place an order, we will notify you and provide alternative options.

Pricing:

• All prices are listed in USD. We reserve the right to change prices at any time without notice.

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7. Contact Us

If you have any questions or concerns about our policies, please don't hesitate to contact us at:

II Sisters Beauty Supply 

2.sistersbeautysupply@gmail.com
Mon-Sun 12-7pm