Shipping Policy
Policy Page
Welcome to II Sisters Beauty Supply! We're committed to providing you with the best possible shopping experience. Please review our store policies below to ensure a smooth and satisfying experience.
1. Shipping Policy
Processing Time:
- Orders are typically processed within 3-5 business days after payment is received. Processing times may vary during peak seasons or for customized items.
Shipping Methods & Delivery Times:
- We offer various shipping options through trusted carriers such as [Carrier Names]. Delivery times vary based on your location and the shipping method selected at checkout:
- Standard Shipping: 7-10 business days
- Expedited Shipping: 3-5 business days
- International Shipping: 14-21 business days
Shipping Costs:
- Shipping costs are calculated based on the weight, dimensions, and destination of your order. Any applicable fees will be displayed at checkout.
Tracking Information:
- Once your order has shipped, you will receive an email with tracking information. You can track your package using the provided link.
International Shipping:
- Please note that international orders may be subject to additional customs duties, taxes, and fees upon arrival in your country. These charges are the responsibility of the customer.
2. Return & Refund Policy
Eligibility for Returns:
- We accept returns on most items within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
Non-Returnable Items:
- Certain items are non-returnable, including but not limited to:
- Custom-made products
- Perishable goods (e.g., food, flowers)
- Digital products
Return Process:
- To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and reason for the return. We will provide you with further instructions.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within [X] business days.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect.
3. Exchange Policy
Eligibility for Exchanges:
- We offer exchanges on select items within 14 days of delivery. To be eligible for an exchange, items must be in their original condition and packaging.
Exchange Process:
- To request an exchange, please contact our customer service team at [Customer Service Email] with your order number and details of the item you wish to exchange.
4. Cancellation Policy
Order Cancellations:
- Orders can be canceled within 72 hours of purchase for a full refund. After this period, orders may have already been processed and shipped.
How to Cancel:
- To cancel an order, please contact us at [Customer Service Email] with your order number and reason for cancellation.
5. Privacy Policy
Information Collection:
- We collect personal information such as your name, email address, shipping address, and payment details to process your order.
Use of Information:
- Your information is used solely for the purpose of fulfilling your order, improving our services, and communicating with you about your purchase.
Security:
- We implement a variety of security measures to maintain the safety of your personal information. All payment transactions are encrypted and secure.
Third-Party Sharing:
- We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to fulfill your order or comply with the law.
6. Terms of Service
Acceptance of Terms:
- By using our website and purchasing our products, you agree to the terms and conditions outlined on this page.
Product Availability:
- We strive to ensure all products are in stock; however, availability may change without notice. If a product is out of stock after you place an order, we will notify you and provide alternative options.
Pricing:
- All prices are listed in USD. We reserve the right to change prices at any time without notice.
7. Contact Us
If you have any questions or concerns about our policies, please don't hesitate to contact us at:
II Sisters Beauty Supply
2.sistersbeautysupply@gmail.com
Mon-Sun 12-7pm
Welcome to II Sisters Beauty Supply, your go-to destination for premium hair care products, wigs, extensions, and beauty essentials. We proudly cater to the unique beauty needs of African American women who value quality and convenience. At II Sisters Beauty Supply, we believe that beauty should be accessible to all, which is why we offer a wide range of top-rated products from trusted brands, available for purchase online and delivered right to your door.